Submitting service requests on-line provides the following benefits:
- Allows self-service of service request entries
- Ability to check status of previously submitted requests at any time
- History of all completed service requests is accessible at any time
- Provides electronic channels for interfacing with building staff
- Ability to place service requests during non-business hours for future attention
Log-in
- Please follow this link and enter your login credentials
- This will bring you directly to the Tenant Services Portal for where authorized users can place service requests.
Service Request Entry
- Click on “New Service Request” on the left hand side of page.
- Select service request type. (Example: Freight Elevator, HVAC too cold)
- In the detail box type in your request and any explanation necessary. Be sure to include your company name, floor, suite and any special request regarding the order.
- Click on the Submit button. (The site will route you back to the original Service Request Grid displaying the submitted service request.)
Service Request Monitoring
- While at the Service Request grid, you may check the status of any request by clicking on the highlighted service request numbers. This should give you a detailed outline of your request, including times of submission and expedition, as well as engineer comments about the request.
- You may change the view of the Service Request grid by clicking on “View All.” All service requests will be displayed on this page separated by status (outstanding/completed).
Questions?
Please feel free to call (312) 466-4939 with any further questions.